Power Outage Information

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Current outages

Our team will update this section during business hours only. After-hours outages will not be posted here; updates about any active outages will be made during business hours.

Outage map

View current power outages using the power outage map below. The map only updates every 10 minutes during business hours (7am-3:30pm, Monday-Friday).

Before reporting an outage

Check to see if others are without power. If others are without power too, report an outage (see below).
If you're the only one without electricity, check your circuit breaker panel or fuse box (note that in some homes or buildings, the main breaker is located near the electric meter). If the breakers are in the “on” position and the fuses are not burned out, and your home is the only home without power, you may need to call an electrician.

Reporting an outage

If others are without power, call our Report a Power Outage line at 970-663-1043. When you call, be prepared to give your name, address, telephone number and any information about the power outage.

In the event of an outage, our Power Outage line may experience hold times due to others reporting the outage. As soon as anyone reports an outage, our crews respond immediately to work on restoring power, 24/7/365.

Here's other information you may need:

To report a life threatening emergency, dial 911
Our main switchboard: 970-962-3000
Report a water/sewer break during business hours: 970-962-3720
Report a water/sewer break after hours and on holidays: 970-962-3456
For Pulse internet support: 24/7/365 Technical Support and service outage contacts

Prepare for outages

Outage tips

Turn off appliances that were running before the outage. This protects the motor and makes it easier for crews to restore power.
Don't open your refrigerator or freezer doors, to protect food inside from warmer temperatures. Food stored in a freezer should remain frozen for 24 hours if the freezer door remains shut.
Don't use a natural gas range or burn charcoal for heat. Both fuels give off dangerous fumes.
Be aware that a fireplace may pull more warm air from a house than it gives out.

How to prepare for an outage

Have a land line or cell phone for communication during a power outage.
If you're on oxygen, have full spare tanks or portable units with extra charged batteries.
Be sure you have emergency supplies stocked such as flashlights and batteries in case of a power outage.
Sign up for reverse 911 calls for any type of emergency, not just a power outage. Not all emergencies and power outages are notified through our county's emergency response agency, Larimer Emergency Telephone Authority (LETA).
Tree trimming helps prevent power outages during storms, which often cause trees and branches to fall into power lines.

What to consider if you have a severe medical condition

For customers who have a severe medical condition and depend on electricity to power life support equipment, an outage can be dangerous. We advise those customers to plan ahead and be prepared in the event of an outage. We recommend that you consider a generator as an alternate form of power, and make advanced arrangements to get to a facility that has backup generation or have an alternate location such as a friend or family home you can temporarily relocate to during an outage. During an outage, power must be restored in a particular manner due to how electricity functions in our lines, and as a result we can't guarantee certain customers will be first to have their power restored.

Additional resources

Main causes of power outages

Animals - Animals, usually squirrels, on an overhead line can cause a fault. Electric crews have installed guards to prevent this type of outage as much as possible.
Car accidents - Sometimes a vehicle hits an electric pole and causes the power lines to touch creating a short circuit. Other times, a collision may break the pole causing the power lines to drop to the ground. To be safe, stay in the car until the power is turned off. At the scene of the accident, do not try to remove someone from the vehicle until the power has been turned off.
Digging - Electric cables can be broken during construction projects or while planting trees in the backyard. To prevent this type of outage, Call Before you Dig. State law requires that you call two full business days before you dig in your yard. If you do not call and damage a utility line, you are charged for the cost of the repairs.
Equipment failure - Transformers and other electric system equipment sometimes fail. This happens more frequently when the temperature is very cold or very hot.
Lightning - When lightning directly strikes overhead electric lines, equipment or poles, the excess voltage may cause the equipment to fail creating an outage.
Storms. Wind, snow and ice cause trees to fall on power lines creating an outage.
Trees - Outages can be caused by trees growing into power lines. Customers are responsible for clearing trees from the service wire. To promote safety during tree trimming we will disconnect your service at no charge.
Snow and Ice - Snow and ice accumulated on overhead power lines and equipment can cause lines to break creating a power outage. Never touch or go near a power line on the ground. Call the LWP for help (970) 663-1043.

Ways to stay safe

Indoors

Keep appliances away from water and always make sure your hands are dry when using them.
Make sure outlets near water sources have Ground Fault Circuit Interrupters (GFCIs) to shut off power in time to prevent serious injury. GFCIs should be used in bathrooms, garages, near kitchen sinks and outdoors. If your outlet has red and black "test" and "reset" buttons, it has a GFCI.
Repair or replace an appliance if the cord is frayed.
Childproof outlets.
Use extension cords wisely. Never exceed the cords' load rating.
Use three-pronged plugs only in three-pronged outlets.
Never remove a prong from three-pronged plugs – the third prong grounds electricity and is there for safety.

Outdoors

Pay attention to the location of all overhead power lines. Make sure to check for power lines in or near trees before trimming or pruning branches. Don't use pruning tools or ladders near power lines. Never try to remove a branch that is tangled or lying across a power line. For more information on tree trimming and disconnecting your service, please call 970-962-3581. Always keep yourself and anything you're handling at least 10 feet away from overhead power lines.
Make sure you "Call Before you Dig" when putting in fence posts, planting trees, installing sprinkler systems or excavating for new construction. Call the Utility Notification Center at 1-800-922-1987 or 811.
Never sit on, play on or dig near pad-mounted transformers (four-foot-tall, green, metal boxes most often found in neighborhoods and parks). Never pry them open, they are locked for safety. If you find one that has been unlocked or damaged, call us immediately at 970-663-1043.
Do not spray water on power lines, equipment or structures. A stream of water hitting a power line can create a path for electricity.
Never climb power poles, transmission towers or substation fences. If a tree is near a power line, do not build forts or climb in.
Fly kites far away from power lines. If a kite does get caught in a power line, release the string at once.
Take caution when decorating with holiday lights. Only use safety-tested lights that carry the "UL" label.
Do not use indoor lights outdoors and vice versa.
Turn off light displays before leaving home or going to bed.
Inspect and make sure decorative lights have no frayed wires, cracked sockets or connections that may cause a fire or electrical injury.
Do not overload electrical outlets with holiday lights.

Downed Power Line Safety

If you spot a power line down, keep everyone out of the area. Call LWP at (970) 663-1043. Never try to move a downed power line.
Always assume a downed line is energized and dangerous. Touching a live line or anything near it, like a fence or a puddle, can cause electricity to flow through your body, resulting in serious injury or death.
Stay safe and stay away.
If an electric line falls on your car and you're inside it, stay inside until help arrives. You are safe from electrical shock as long as you're inside the vehicle. If you must escape due to a car fire, leap from the open vehicle with both feet together (and continue to hop away with both feet together) taking care to never touch the car once you've made contact with the ground. Warn others to stay clear of the vehicle until LWP arrives.

Learn more about power

How Power Is Restored

Understanding your Power Lines

If your service line has been disconnected (often due to trees and branches falling on the lines), check the equipment on your house. You may have to hire an electrician to repair the weatherhead or metermast before Utility Crews will reconnect service.

Power Service

Electric meter exchanges underway

Water & Power - City of Loveland

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