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Frequently Asked Questions

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  • - Home Utility Reports

    • What is this report?

    • Why does LWP send me this report?

    • How did you select my "Similar Homes” and “Efficient Neighbors”?

    • I have special circumstances. Why don’t you take these into account?

    • Why is my report showing higher usage compared to last month or last year?

    • My Report is Inaccurate

    • Sign up for online account/get report electronically

    • My report says I am "Good/More Savings Possible/Above Typical Use." What does that mean?

    • Why are reports mailed separately from the Utility Bill?

    • Are these rewards real?

    • More Questions

  • Advanced Metering Infrastructure (AMI)

    • What's AMI?

    • What's the Advanced Metering Infrastructure (AMI) Project?

    • Why are we upgrading our meters?

    • How does advanced metering benefit me?

    • What will advanced metering cost me?

    • What is an advanced meter?

    • Is advanced metering a new technology?

    • Will I have access to my meter data?

    • Is my information safe?

    • Will the electronic box on the meter device interfere with other electronic equipment in my home or office?

    • Will the utility be able to control anything in my home or business?

    • Would someone be able to gain access to their electric meter using WiFi, ZigBee, or Bluetooth protocols?

    • How will I know that you have my reading and not someone else's?

    • What happens when someone attempts to access the AMI system through the meter on their home?

    • What further actions could someone take if they broke into the electric meter?

    • Are the 'radio frequencies utilized by the new equipment harmful to my health?

    • What can I expect during installation?

    • Will I be notified about any meter installation at my home or business?

    • Who is the contractor doing the equipment change?

    • Do I need to be home for this equipment change?

    • Will my service be interrupted during installation?

    • What is an electrical surge?

    • How do I protect electrical equipment in my home/business from electrical surges?

    • How will I know that my advanced meters have been installed?

    • What do I do if I have questions about the AMI equipment change, or have received a notice to schedule an appointment?

    • What happens if I have a problem after installation?

    • Can I choose to opt out and not have the upgraded equipment?

    • Will LWP still need to access my meter?

  • AMI After Installation

    • Will LWP still need to access my meter?

  • AMI Installation

    • What can I expect during installation?

    • Will I be notified about any meter installation at my home or business?

    • Who is the contractor doing the equipment change?

    • Do I need to be home for this equipment change?

    • Will my service be interrupted during installation?

    • What is an electrical surge?

    • How do I protect electrical equipment in my home/business from electrical surges?

    • How will I know that my advanced meters have been installed?

    • What do I do if I have questions about the AMI equipment change, or have received a notice to schedule an appointment?

    • What happens if I have a problem after installation?

    • Can I choose to opt out and not have the upgraded equipment?

    • Why does the City charge me a monthly fee for opting out?

  • AMI Project

    • What's AMI?

    • What's the Advanced Metering Infrastructure (AMI) Project?

    • Why are we upgrading our meters?

    • How does advanced metering benefit me?

    • What will advanced metering cost me?

  • AMI Technology

    • What is an advanced meter?

    • Is advanced metering a new technology?

    • Will I have access to my meter data?

    • Is my information safe?

    • Will the electronic box on the meter device interfere with other electronic equipment in my home or office?

    • Will the utility be able to control anything in my home or business?

    • Would someone be able to gain access to their electric meter using WiFi, ZigBee, or Bluetooth protocols?

    • How will I know that you have my reading and not someone else's?

    • What happens when someone attempts to access the AMI system through the meter on their home?

    • What further actions could someone take if they broke into the electric meter?

    • Are the 'radio frequencies utilized by the new equipment harmful to my health?

  • Backflow and cross connection

    • What is backflow?

    • What is cross connection?

  • Bill is Higher than Expected

    • Appliances

    • Summer Tips

    • Winter Tips

    • Can you help me?

    • How is my utility bill calculated?

    • Rates

  • City-owned Device on Air Conditioner (Gray box)

    • What is a DCU?

    • Does the DCU hurt my air conditioner?

    • Can I take the DCU off?

    • I already removed the DCU, now what?

    • Will this program continue?

  • Electric Vehicles

    • Electric vehicle charging in Loveland

  • Fats Oils & Grease

    • What is F.O.G. and why is it important?

    • Will hot water or soap remove F.O.G. from my pipes?

    • How can I reduce F.O.G. in my drain?

    • Business F.O.G. information

  • Financial Assistance Programs

    • Utility financial assistance programs available in Loveland

  • Garden In A Box Program

    • What is Loveland Water and Power's history with the program?

    • Can I participate if I'm in a homeowner association (HOA)?

    • Can HOAs participate?

    • How much could I save on my water bill?

    • I went online and the garden I want is sold out, what now?

    • I cannot participate this year or the season is over, how do I get information for next year?

    • Do I have to convert a sprinkler system to drip?

    • I already participated in the program but I want to do more, what now?

  • Home Efficiency Assessments

    • Free/discounted home assessment options

    • Requirements to receive a home efficiency assessment

  • Landscaping and Tree-trimming

    • Garden and landscaping discounts

    • How does LWP determine if a tree needs trimmed near a power line?

    • Landscaping safely around LWP equipment

    • What tree trimming is my responsibility and what does LWP manage?

  • Lawn Replacement Program

    • What is Loveland Water and Power's history with the program?

    • Can I participate if I'm in a homeowner association (HOA)?

    • Can HOAs participate?

    • How much could I save on my water bill?

    • I applied, now what?

    • I went to sign up and it was full, what now?

    • I cannot participate this year or the season is over, how do I get information for next year?

    • Do I have to convert a sprinkler system to drip?

    • I already participated in the program but I want to do more, what now?

    • Is there a rebate if I xeriscape or remove my lawn myself?

  • Post Lights

    • If LWP manages my post light, what services does this include?

    • What kind of bulb should I buy if I have an unmetered post light?

    • What should I do if my post light is not working?

    • Who is responsible for managing my post light?

  • Ranch Water

    • How do I obtain water from the ranch water fill station?

    • How do I purchase a ranch water card?

    • How to I add value to my card?

    • What is ranch water?

  • Rebates

    • Does Loveland Water and Power offer a rebate on ___?

    • Home Improvement Rebates

    • Appliance Rebates

    • High-Efficiency Toilet Rebates

    • Smart Thermostat Rebates

    • Sprinkler System Rebates

    • LED Lighting Rebates

    • I am having problems with the Efficiency Works rebate portal

    • Where is my rebate check?

  • Refrigerator and Freezer Recycling

    • What are the requirements to recycle my refrigerator or freezer?

    • How do I schedule a pick up?

    • How long will it take to receive my rebate?

    • What happens to my unit after it is taken away?

  • Solar Panels

    • Rooftop solar permitting

    • Should I install rooftop solar?

    • Can you recommend a solar vendor?

  • Sprinklers

    • Free sprinkler assessment

    • Sprinkler permits

    • Backflow requirements

  • Water and Wastewater Leaks

    • Unexpected Increases

    • City vs. Customer Responsibility to Repair

    • Where is the Leak?

    • Emergency Shut-off

    • Leaks Must be Repaired within 30 days

    • Billing Adjustments

    • Financial Assistance

  • Water Quality

    • What if my water is dirty or discolored?

    • Do I need water filtration system?

    • Do I need a water softener?

    • Can I get my water tested?

    • What if my water has a chlorine smell and/or taste?

    • What if my water is white, fizzy or bubbly?

    • Smelly dishwasher/garbage disposal/washing machine?

    • Pink or black slime on fixtures/sink/shower/toilet/pet dishes?

    • What if my water has a musty or earthy taste and/or odor?

    • Is algae in my drinking water?

    • What is Loveland Water and Power doing about algae?

    • Is it safe to drink/bath/cook etc. in discolored water?

    • Does Loveland water contain fluoride?

    • Has the City of Loveland tested for Perfluorinated Compounds (PFAS)?

    • How do I know if I have a lead service line and why is it important?

    • Is there lithium in Loveland’s water?

  • Water Quality Report

    • What is a Drinking Water Quality Report?

    • Why are Consumer Confidence Reports important?

    • What will I learn by reading the report?

    • How is Loveland's water quality?

  • 一Other Questions

    • Power Outages

    • Pretreatment

    • High Strength Sewer Charge

    • Hazardous Waste

    • Fats, Oils, and Grease

    • Hydrozone program

    • Energy Efficiency

    • Water Efficiency

    • Insurance

    • Building Benchmarking Data